If your product was damaged during delivery, please refer our Damaged Items policy.
Only products purchased on mysmartpac.com may be returned for refund or exchange. If you are not happy with your purchase, we will be happy to accept a return or exchange within 14 days, please follow the steps below.
Fill out the Return Merchandise/ Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package. NOTE: If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.
Make a copy of the completed invoice for your records.
Affix the return label provided with the product on the outside of the return package. If a label is not available, all returns should be addressed to:
mysmartpac
Online Returns Department
P.O. Box 215
Blacklick, OH 43004
For your protection and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post.
We're sorry, return shipping fees are not refundable.
Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday - Friday, excluding federal holidays within the United States. An email will be sent to confirm receipt and processing of your return or exchange request.
If you have further questions or concerns about our return policy, please use our contact us form or call 1-888-442-2337.